Lao Inc’s Privacy Officer is Jonathan Cloutier, Co-Owner. To contact him: jonathan@laoinc.ca


The secret of our success is the respect and dedication we have always shown our customers. We want this respect to be equally evident on the Internet. We are committed to protecting the confidentiality of our customers’ personal data in an electronic environment. Lao Kombucha does not disclose confidential customer information (name, address, telephone and fax numbers or e-mail address) to any third party.

This section outlines our protocol for collecting and using the information you provide to us. The information you entrust to us is valuable and is intended for our use only. In all circumstances, it will be treated in such a way as to preserve its confidentiality. Under no circumstances will we agree to sell or exchange the data collected through this site. Likewise, we will never accept or take any steps to obtain personal information about you, unless you choose to provide us with this information yourself. The information we request is intended solely to help us get to know you better; we use it to tailor the content of our site to our customers’ profiles. In this way, we ensure that we are always serving you better.

Your e-mail address will only be used to send you information about our special offers and new products to be posted on our site. It will not be disclosed to anyone else (organization, company or other). We will collect other information about you through other electronic means, such as the address of the Web site from which you accessed our site and your type of browser software. We will use this information to tailor our website to your interests and preferences. Cookie” technology is widely used on the Internet. It is harmless and can in no way transmit computer viruses to your computer. Don’t worry: no cookie can identify you.

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Forms and cookies

If you submit a registration form on our site you authorize us to record your name, e-mail address and other relevant information.

These subscriptions are used to inform you about related content, discounts & other special offers.

You can choose our or unsubscribe at any time in the future by clicking on the link at the bottom of any e-mail.


We use anonymous cookies to prevent users from seeing the same modal window repeatedly, with the aim of making the user experience more pleasant, while continuing to provide relevant information.


We collect the following personal information: Last name, First name, Mailing address, Postal code, E-mail address, Telephone number.

The personal information we collect is gathered through the means described below.



Your personal information is collected through the following methods: Website registration forms, order forms, opinion polls, contests.

We use the information collected for the following purposes: Order tracking, promotional information/offers, statistics, contact, website management.



Your personal information is also collected through the interactivity that may be established between you and our website. This information is collected in the following ways: Comments, correspondence, information for promotional offers.

We use the information collected in this way for the following purposes: information/promotional offers, statistics, contact, website management.



We collect certain information through log files and cookies. These files enable us to process statistics and traffic information, facilitate navigation and improve service for your convenience.

a) Description of cookies used by the site

They mainly consist of the following information: IP address, operating system, pages visited and requests, time and day of connection, gender, age, location, language.

The use of such files enables us to achieve the following objectives: Service improvement and personalized welcome, creation of personalized consumer profiles, order tracking, statistical studies.

In addition, the site integrates social networking buttons enabling you to share your activity on the site. Cookies from these social networks may therefore be stored on your computer when you use these functions.

These sites have their own privacy policies and general terms of use, which may differ from ours. We invite you to consult the privacy policies and general conditions of use of these sites.

b) Opposition to the use of cookies by the site

You may refuse the use of cookies by configuring your browser. If you decide to deactivate cookies, you will then be able to continue browsing the site. However, we cannot be held responsible for any malfunction of the site caused by this manipulation.


Personal information collected by the site is not transmitted to any third party and is processed solely by us.